Privacy Policy
Effective January 1, 2026
Creekstone Hayward Concrete Company, haywardconcretecompany.com, quotes@haywardconcretecompany.com
What this policy covers
This policy explains what information Creekstone Hayward Concrete Company collects through our website, how we use it, how long we keep it and what you can ask us to do with it.
We're a concrete contractor in Hayward, CA, and most of what we collect is what you send us when you ask about a driveway, patio, slab or other job. You can read more about our company if you'd like to know who you're dealing with.
Information you give us
When you fill out our estimate form, call us or email us, we collect what you choose to share. That's usually your name, phone number, email address, the address of the job and a description of the work, such as cracks, sinking or a new pour you're planning.
If you send photos of your driveway, patio or yard, we keep those with your request so our crew knows what to expect before we come out. You don't have to give us anything you're not comfortable sharing, but we may need an address and a way to reach you to set up an estimate.
Information collected automatically
Like most websites, ours may use basic analytics and cookies, which are small files your browser stores. They can tell us things like which pages were visited, how long people stayed, what kind of device and browser they used and roughly where they were browsing from.
We use this to see which pages help people and which ones don't, so we can improve the site. It isn't used to identify you personally, and you can block or delete cookies in your browser settings at any time. Some parts of the site may not work as well if you do.
How we use your information
We use what you send us to reply to you, schedule an estimate, prepare a quote, do the work and keep records of the job. We may also contact you about the job afterward, for example to follow up on curing time or answer a question about your new slab.
We don't sell your personal information, and we don't share it with other businesses for their own marketing.
Who we share it with
We share information only with the outside services that help us run the business. Our estimate form is handled by an outside form service, and we may use analytics, email and phone providers. These companies process your information for us and have their own privacy policies.
We may also share information when the law requires it, to protect our rights or safety, or with a permit office when a job you've hired us for needs one.
How long we keep it
If you ask about a job and don't hire us, we keep your request only as long as it's useful for following up, and then we delete it. If we do the work, we keep job records longer because they matter for warranty questions, taxes and any issue that comes up with the concrete later.
Analytics data is kept according to the settings of the analytics service we use.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. We'll do that unless we need to keep something for a legal or business reason, such as records for a job we've completed, and we'll tell you if that's the case.
California residents may have additional rights under state privacy law. If you want to use any of these rights, contact us and we'll respond. We won't treat you differently for asking.
How we protect your information
We limit access to your information to the people who need it to answer your request or do your job, and we use reputable services to store it. No website or email system is completely secure, so please don't send sensitive information such as payment card numbers through our form.
Children's privacy
Our website is meant for adults looking for concrete work. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our services or the tools we use change. The current version is always the one posted on this page.
How to raise a privacy question or concern
If you have a question about your information or want to make a request, call us at (510) 264-7080 or reach us through our contact page. Tell us what you're asking for, and we'll get back to you within 1 business day.